Redeem Prizes

Eligible players can request a prize by redeeming Won Emeralds at Ruby Sweeps Casino. Emeralds must first meet the playthrough requirement, and the account must satisfy eligibility and verification checks. Gold Coins are for fun play and cannot be redeemed for prizes.

Check Your Eligibility and Balance

Redemptions are available to players who are at least 21 years old and located in an eligible state. Ruby Sweeps Casino is unavailable in Washington, Idaho, Kentucky, Michigan, Utah, Ohio, Nebraska, and Rhode Island. Your account must also be in good standing and meet the applicable promotion terms.

Emeralds become redeemable Won Emeralds after a 1x playthrough. Eligible games, including slots, table games, and live bingo, count 100% toward this requirement. Emeralds must be played at least once before redemption. The minimum redemption is 50 Won Emeralds, exchanged at a rate of 1 Emerald per $1.

Request a Prize

To start, sign in to your Ruby Sweeps Casino account and open the redemption area. Review your Won Emerald balance, choose an available prize or payout option, enter the amount you want to redeem, and submit the request. The options presented in your account will show which methods are currently available to you.

Ruby Sweeps Casino may request identity or account verification before approving a redemption. Follow the instructions shown in your account and provide any requested information. Redemption limits per transaction depend on verification status; check your account for the limit that applies to you.

Processing and Receiving Your Prize

After you submit a request, it may be reviewed before it is approved and sent through the selected method. Processing times and available methods can vary, and no specific timeframe is stated here. Check your account for request updates and any estimated timing provided for your selected option.

A request may take longer if verification is incomplete, account details need correction, or the request requires additional review. Eligibility questions, playthrough requirements, or other promotion terms may also affect approval. If a request remains pending or you need help, contact support at support@rubysweepscasino.com or call 1-877-767-6929.

Keep Redemption Terms in View

Before submitting a request, confirm that your Won Emeralds have completed the required playthrough and that your account information is accurate. Review the current terms and conditions for applicable requirements, verification-based limits, and available redemption options. No purchase is necessary to participate, and promotional offers are subject to their stated terms.